Privacy Policy

Effective Date: July 7, 2026

This Privacy Policy explains how Seung-Ki Kim, operating as Metamize Media ("Metamize Media," "we," "us," or "our"), collects, uses, stores, shares, and protects personal information.

This Privacy Policy applies to Metamize Media's websites, subdomains, forms, emails, payment flows, client communications, workflows, analytics, and services, including:

• metamizemedia.com
• builder.metamizemedia.com
• feedback.metamizemedia.com
• future Metamize Media subdomains
• application forms, onboarding forms, and feedback forms
• email communications
• payment and billing processes
• workflow automations
• client services
• future dashboards, AI receptionist services, automation services, CRM services, booking services, messaging services, or related tools

Metamize Media currently provides services to businesses in the United States. Canadian availability may be added in the future. The website may be viewed from other locations, but Metamize Media's services are not currently intended for worldwide availability.

1. Who We Are

Metamize Media is operated by:

Privacy contact: hello@metamizemedia.com

2. Information We Collect

We collect information in several ways depending on how you interact with Metamize Media.

2.1 Information You Provide Directly

We may collect information you submit through forms, emails, onboarding flows, feedback forms, calls, messages, payment flows, or other communications, including:

• first name and last name
• email address
• phone number, if provided
• business name
• business website
• business location
• business description
• project details
• application form answers
• onboarding form answers
• feedback form answers
• messages, replies, support requests, and other communications
• website copy, images, logos, brand materials, content, or other materials you provide for a project
• information needed to evaluate whether your business is a good fit for Metamize Media's services

2.2 Application, Onboarding, and Project Information

If you apply to work with Metamize Media or complete an onboarding form, we may collect and process information about your business, your current website, your goals, your services, your customers, your brand, your preferred content, and anything else you submit so we can evaluate, build, revise, launch, support, or maintain your website or related services.

2.3 Cold Outreach and Prospecting Information

For cold outreach and prospecting, Metamize Media primarily collects and uses business contact information, such as:

• business names
• business websites
• business email addresses
• business locations
• public business details
• names connected to a business role
• outreach status
• email delivery status
• follow-up status
• unsubscribe or suppression status

Some business information may still identify an individual, such as a business owner's name, email address, phone number, or messages sent to Metamize Media. If someone voluntarily provides additional personal information, we may process it only as needed to respond, evaluate fit, provide services, maintain records, comply with law, or respect opt-out requests.

2.4 Payment and Billing Information

Payments may be processed through Stripe or other payment providers. We may collect or receive limited payment and billing information, such as:

• billing name
• billing email address
• billing address, if provided or required
• payment status
• transaction IDs
• checkout session IDs
• subscription status
• invoice and receipt information
• limited payment details made available by the payment processor

Metamize Media does not collect or store full credit card numbers, CVC codes, or complete payment credentials. Those are handled by Stripe or the applicable payment provider.

If payment is made by bank transfer, wire, or another direct payment method, Metamize Media may collect or process limited billing and payment information needed to receive, confirm, record, and account for that payment.

2.5 Website, Analytics, and Technical Information

When you visit our website or interact with our digital services, we or our service providers may collect technical and usage information, such as:

• pages visited
• buttons clicked
• forms started or submitted
• referral source
• browser type
• device type
• operating system
• approximate location
• IP address or derived technical identifiers
• event data
• timestamps
• error logs
• security logs

We may use OpenPanel or similar analytics tools to understand how visitors use our website and services. We may also use, now or in the future, analytics, conversion tracking, advertising pixels, retargeting tools, or platform analytics from providers such as Google, Meta, LinkedIn, TikTok, or similar services.

2.6 Email and Automation Information

We may collect and process email and workflow-related information, including:

• email delivery status
• open, click, or reply activity where available
• tags
• pipeline status
• application status
• onboarding status
• payment status
• workflow execution data
• automation logs

2.7 Future Account, Dashboard, AI Receptionist, and Automation Information

Metamize Media does not currently offer general user accounts, client logins, or public member dashboards for its homepage service.

If Metamize Media offers client portals, dashboards, AI receptionist tools, automation dashboards, CRM tools, booking systems, messaging systems, call handling services, or account-based services in the future, we may collect or process information such as:

• login credentials
• account settings
• usage activity
• permissions
• uploaded materials
• service configuration data
• call recordings
• call transcripts
• phone numbers
• SMS or chat messages
• appointment details
• customer names, emails, and phone numbers
• lead information
• CRM records
• booking data
• automation logs

3. Client Customer Data

If Metamize Media provides AI receptionist, automation, CRM, call handling, booking, messaging, or related services in the future, we may process information about a client's customers only as needed to provide services to that client.

When Metamize Media processes a client's customer data through AI receptionist, automation, booking, messaging, CRM, or similar services, Metamize Media acts as a service provider or processor for that client unless otherwise stated. We use that customer data only to provide, maintain, secure, troubleshoot, improve, or support the service for the client, unless the client gives different instructions or permission.

Metamize Media does not claim ownership over a client's customer data.

4. Sensitive Information

Metamize Media does not require clients, prospects, or visitors to send sensitive personal information such as government identification, medical information, personal financial records, passwords, or private customer databases for the standard homepage service.

Please do not send sensitive personal information unless it is specifically requested and necessary for a service. If you send sensitive information voluntarily, we may process it only as needed to respond, provide services, comply with law, protect our rights, or delete it.

5. Children's Privacy

Metamize Media is intended for business owners, business representatives, and adults who are 18 years of age or older.

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete it.

6. How We Use Information

We may use personal information for the following purposes:

• to operate Metamize Media
• to respond to inquiries
• to review applications
• to determine whether a business is a good fit for our services
• to provide private website previews
• to build, revise, launch, support, and maintain client websites
• to provide onboarding, feedback, and support
• to process payments and subscriptions
• to send receipts, invoices, payment links, and billing notices
• to send application updates, preview links, launch updates, Care Plan notices, service reminders, and administrative messages
• to send marketing, promotional, or follow-up emails where permitted
• to manage cold outreach, follow-ups, unsubscribe requests, and suppression lists
• to improve our website, services, offers, workflows, and communications
• to monitor website performance and analytics
• to protect against fraud, abuse, spam, security incidents, or unauthorized access
• to comply with legal, tax, accounting, regulatory, or contractual obligations
• to establish, exercise, or defend legal rights
• to provide future AI receptionist, automation, CRM, booking, messaging, or related services if offered

7. Consent and Legal Grounds

We collect, use, and disclose personal information only where we have a lawful reason to do so. This may include:

• your consent
• fulfilling a contract or taking steps before entering into a contract
• providing services you requested
• responding to your communications
• operating and improving our business
• performing legitimate business activities
• complying with legal obligations
• protecting our rights, safety, systems, clients, or users

You may withdraw consent where applicable, subject to legal, contractual, billing, security, or operational restrictions. Withdrawing consent may affect our ability to provide certain services.

8. Email Communications and Marketing

Metamize Media may send service, administrative, transactional, and business-related emails, including:

• application updates
• onboarding emails
• private preview links
• payment links
• launch updates
• Care Plan notices
• service reminders
• support replies
• legal or administrative notices

We may also send marketing or promotional emails related to Metamize Media services, including follow-up emails, homepage services, Care Plan services, AI receptionist services, automation services, or related business offers.

You can opt out of marketing or cold outreach emails by replying "unsubscribe" or by contacting us at hello@metamizemedia.com. We may keep your email address or contact details on a suppression list so we do not contact you again.

Opting out of marketing emails does not necessarily stop service, billing, legal, security, or transactional communications related to an active service or business relationship.

9. Cookies, Analytics, Pixels, and Tracking

Metamize Media may use cookies, scripts, pixels, analytics tools, server logs, event tracking, or similar technologies to operate the website, understand visitor behavior, measure conversions, improve services, protect systems, or support marketing.

These tools may collect information such as pages visited, referral sources, device information, browser information, approximate location, event data, and technical identifiers.

We may use OpenPanel or similar analytics tools. We may also use, now or in the future, tools from Google, Meta, LinkedIn, TikTok, or similar providers for analytics, conversion tracking, advertising, retargeting, remarketing, or campaign measurement.

You can control cookies through your browser settings. Some browsers, devices, or extensions may block analytics or tracking technologies. If we use advertising or retargeting technologies that trigger additional opt-out rights under applicable law, you may contact us at hello@metamizemedia.com.

Some browsers send "Do Not Track" signals. Because there is no single accepted standard for responding to those signals, our website may not respond to them automatically.

10. AI Tools, Contractors, and Service Providers

Metamize Media may use AI tools, software providers, contractors, freelancers, hosting providers, automation platforms, analytics providers, payment processors, email providers, CRM tools, design tools, development tools, or other service providers to operate the business and deliver services.

This may include using tools such as ChatGPT, Claude, Canva, coding tools, design tools, automation tools, or similar services to help with copy, design, code, images, strategy, website setup, debugging, or client work.

We only share information with these providers as reasonably needed to operate the business, deliver services, process payments, provide support, improve workflows, comply with law, or protect our rights.

11. How We Share Information

Metamize Media does not knowingly sell, rent, or trade personal information.

We may share information with:

• payment processors, such as Stripe
• CRM, form, funnel, or pipeline platforms, such as Systeme.io
• form and onboarding tools, such as Typebot
• workflow automation tools, such as n8n
• email providers, such as Zoho Mail
• analytics providers, such as OpenPanel
• DNS, security, and performance providers, such as Cloudflare
• hosting and deployment providers, such as Hetzner, Coolify, or similar services
• AI, design, development, or productivity tools used to deliver services
• future AI receptionist, automation, call handling, CRM, messaging, calendar, or booking providers
• contractors, freelancers, or outside helpers who assist with client work
• professional advisors, such as accountants, lawyers, consultants, or bookkeepers
• law enforcement, regulators, courts, or government authorities where required or permitted by law
• another party in connection with a business transfer, sale, merger, restructuring, financing, or acquisition

Service providers may process information in Canada, the United States, or other countries where they operate.

12. Client Materials, Portfolio, and Testimonials

Metamize Media will not use a client's business name, logo, testimonial, website screenshot, project result, or similar materials in public marketing or portfolio content without permission.

If a client gives permission, we may use approved testimonials, project examples, screenshots, business names, logos, or results for marketing, portfolio, sales, or promotional purposes.

13. International Storage and Transfers

Your information may be stored, processed, or transferred in Canada, the United States, and other countries where Metamize Media or its service providers operate.

Privacy laws in those countries may differ from the laws where you live. By using Metamize Media's website or services, submitting information, or communicating with us, you understand that your information may be processed in these locations.

14. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Our general retention practices are:

• Active client data is kept while the client relationship is active.
• Project records may be kept for up to 7 years for business, tax, legal, accounting, recordkeeping, and dispute purposes.
• Cold prospect data is kept until deleted, unsubscribed, suppressed, or no longer needed.
• Suppression and unsubscribe records may be kept indefinitely so we can avoid contacting someone again.
• Analytics data is kept according to the settings and retention practices of the analytics provider.
• Payment, invoice, billing, and tax records may be kept as long as needed for accounting, tax, legal, audit, and compliance purposes.

We may delete, anonymize, or aggregate information when it is no longer needed.

15. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include access controls, password protection, service provider controls, secure payment processing, encryption where available, restricted access, backups, monitoring, and workflow controls.

No website, email system, software tool, or internet transmission is completely secure. We cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and respond to the incident, including providing notices where required by law.

16. Your Rights and Choices

Depending on where you live and the laws that apply, you may have rights to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of certain information
• withdraw consent where applicable
• opt out of marketing emails
• ask questions about how your information is handled
• request information about how we share personal information
• object to or restrict certain processing where applicable
• opt out of certain targeted advertising, sale, or sharing activities where required by applicable law

To make a privacy request, contact: hello@metamizemedia.com

We may need to verify your identity before responding to a request. We may also refuse, limit, or delay a request where permitted or required by law, including where information must be kept for legal, security, tax, accounting, billing, dispute, fraud prevention, or legitimate business reasons.

17. United States State Privacy Rights

Metamize Media currently targets and provides services to businesses in the United States. Depending on your state of residence and applicable law, you may have additional privacy rights, such as the right to access, correct, delete, or receive a copy of certain personal information, and the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

Metamize Media does not knowingly sell personal information for money. However, some analytics, advertising, retargeting, or tracking activities may be considered "selling," "sharing," or "targeted advertising" under certain privacy laws if those tools are used.

To make a state privacy rights request or opt-out request, contact: hello@metamizemedia.com

18. Third-Party Websites and Services

Our website, emails, forms, or services may link to third-party websites or platforms, including payment pages, form tools, analytics providers, scheduling tools, client websites, social platforms, or software providers.

Metamize Media is not responsible for the privacy practices, policies, content, security, or actions of third-party websites or services. You should review their privacy policies before submitting information to them.

19. Business Transfers

If Metamize Media is involved in a sale, merger, acquisition, restructuring, financing, transfer of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

20. Legal Requirements and Protection

We may collect, use, preserve, or disclose information where we reasonably believe it is necessary to:

• comply with law, regulation, legal process, or government request
• enforce agreements, policies, invoices, or terms
• protect Metamize Media's rights, property, systems, business, or safety
• protect clients, users, visitors, service providers, or others
• detect, prevent, or address fraud, abuse, spam, technical issues, or security problems
• resolve disputes
• collect amounts owed

21. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable Canadian federal privacy laws, unless another law applies and cannot be excluded.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page.

Your continued use of Metamize Media's website or services after changes are posted means you accept the updated Privacy Policy, where permitted by law.

23. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or how Metamize Media handles personal information, contact: